Privacy Policy

This Privacy Policy explains how 7 Seas Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to you, including how to request access to, correction or deletion of your information and how to withdraw consent to marketing communications. We aim to handle personal information carefully, transparently and only for appropriate business, operational, security and legal purposes.

Information we may collect

When you use 7 Seas Casino, we may handle information that identifies you or can reasonably be connected with you. The information collected depends on how you interact with the website and services. Some information is provided directly by you, while other information may be collected automatically when you browse, sign in or use account features.

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Account and contact details

This may include your name, date of birth, residential details, contact details, account login information, preferences and other information needed to create and maintain an account. We may also keep records of communications with you, including questions, requests, complaints and support conversations. These records help us understand the issue, provide assistance, maintain service quality and keep an appropriate history of account-related activity.

Identity and verification information

To help confirm that an account is being used by the correct person, we may request identity or age verification information. This can include verification documents and information extracted from those documents, as well as records of checks completed during account registration or later account reviews. Verification information may also be used for security, responsible operation of the service and anti-fraud or anti-abuse checks.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, promotions or other transactions connected with the services. Payment information may be processed through payment providers or other service providers. We may receive transaction references, payment status, limited payment details and related records without necessarily receiving or storing all underlying payment credentials. The information is used to process transactions, investigate unusual activity, provide support and meet record-keeping obligations.

Device, usage and cookie data

When you access the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, approximate location, pages viewed, session information, referring pages and interactions with website features. We may also use cookies and similar technologies to remember settings, support account functions, understand website use and help protect the service. Some information may be combined with account information where this is permitted and reasonably necessary.

How we use personal information

We use personal information for purposes connected with providing and managing the casino website and services. We seek to use information that is relevant to the purpose for which it was collected and to avoid collecting more information than is reasonably needed for that purpose. Depending on the circumstances, information may be used for the following activities:

Creating, maintaining and administering your account, including helping you sign in and keeping account information accurate.
Providing requested services, processing account activity and managing deposits, withdrawals and other transactions.
Confirming identity, age and account ownership, and completing verification checks where required.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, automated abuse, security incidents and other suspicious or unlawful activity.
Providing customer support, responding to enquiries and resolving complaints or technical issues.
Maintaining, testing, improving and securing the website, systems and services.
Understanding how the website is used, including through aggregated or analytical information, so that features and content can be improved.
Sending service messages about accounts, transactions, security, changes to the website or other information needed to provide the services.
Sending marketing or promotional communications where permitted and where you have provided consent or another appropriate permission. Marketing messages should include a way to stop receiving further marketing communications.
Meeting applicable legal, regulatory, tax, accounting, security and responsible operation requirements, including keeping appropriate records and responding to lawful requests.

We may use information for more than one of these purposes where the purposes are related. For example, transaction information may be needed both to complete a payment and to identify unusual activity. If information is de-identified or aggregated so that it can no longer reasonably identify an individual, it may be used for analysis, reporting, service development or other legitimate business purposes.

Sharing information with service providers

We may share relevant information with service providers that help operate the website and services. These providers may support payment processing, identity and verification checks, fraud prevention, hosting, information technology, customer support, communications, analytics, security, auditing or record management. They are expected to handle information only for appropriate purposes and in accordance with applicable confidentiality, privacy and security requirements.

Information may also be disclosed where necessary to protect users, the website or our rights, to investigate suspected misuse, or to comply with a valid legal or official request. If business operations or service arrangements change, information may be transferred as part of that change, subject to appropriate protections. Where information is handled outside Australia, safeguards and requirements relevant to that transfer may apply.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are necessary for core functions, such as account access, session management, security and remembering choices. Other cookies may help us understand website traffic, measure performance, remember preferences or support relevant communications. Cookies may be temporary and deleted when you close your browser, or they may remain for a longer period so that a website can recognise returning settings.

You can manage, block or delete cookies through the settings in your browser. If you disable certain cookies, some website features may not work correctly or may require you to enter information again. Browser controls vary, so you should review the help or privacy settings provided by your browser. Cookie preferences may not remove information already collected for account, security, transaction or legal purposes.

Protecting information

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission methods, staff procedures and reviews of service providers. No online system or method of transmission can be guaranteed to be completely secure. You should use a strong, unique password, keep login details confidential and contact support promptly if you believe your account or personal information has been accessed improperly.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including providing services, handling support matters, protecting the website, resolving disputes and maintaining accurate records. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical and operational considerations.

Some account, identity, payment, transaction, security and communications records must be kept for a period required by law, even after an account is closed or a deletion request is made. Where this applies, the information will be retained only as required or otherwise permitted, and access or use may be limited to the relevant legal, security, dispute or record-keeping purpose.

Your privacy choices and data rights

You may contact us about the personal information handled in connection with your account or use of the website. To exercise your privacy rights or ask a question about this Privacy Policy, email support@7seascasino.wtf. Please describe your request clearly and provide enough information for us to understand what you need. We may need to confirm your identity before providing information or making changes, particularly where the request concerns account, identity or payment records.

Access to your information

You can ask for access to personal information held about you, together with general information about how it is used or disclosed. We will review the request and provide access where appropriate. Some information may be withheld or limited where access would adversely affect another person, reveal confidential information, create a security risk or be restricted by a legal requirement.

Correction of inaccurate information

If you believe personal information is inaccurate, incomplete or out of date, you can ask for it to be corrected by emailing support@7seascasino.wtf. We may request supporting information or verification before changing important account details. If a correction cannot be made immediately, we may record the concern and consider it when the information is next reviewed.

Deletion of information

You can ask for your personal information to be deleted. We will consider the request and delete, de-identify or restrict information where appropriate. Deletion may not be possible for every record, including information that must be kept for a period required by law, information needed to complete a transaction, information required to investigate fraud or security issues, or information needed to establish, exercise or defend legal rights. If information must be retained, we will seek to limit its use to the purpose that requires retention.

Marketing preferences and consent

You can withdraw consent to marketing communications at any time by emailing support@7seascasino.wtf or by using an unsubscribe option included in a marketing message, where available. You may also ask us to update your communication preferences. Stopping marketing messages will not normally stop service, security, transaction or other account-related communications that are necessary to provide the services or manage your account.

We aim to respond to privacy requests within a reasonable time. The time needed may depend on the complexity of the request, the information involved and whether identity verification or additional details are required. If you are dissatisfied with how a request has been handled, you may contact us again with further information so the matter can be reviewed.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, operational practices or privacy requirements. The current version will apply from the date it is made available on the website, unless a different effective date is stated. We encourage you to review this page periodically, particularly before using account or website features after an update.

By continuing to use the website after an update, you acknowledge that you have had an opportunity to review the revised policy. If a change requires a specific form of notice or consent, appropriate steps may be taken before the change applies to the relevant information or activity.